We are one of the India's established & leading KPO delivering outsourcing services of any complexity to clients worldwide. We are in IT business since 2006 and now we have a strong team of 25+ skilled experienced IT experts. Our customers are companies of all sizes ranging from start-ups to large enterprises who realize that they need a professional internet solution to generate revenue streams, establish communication channels or streamline business operations..
Whether you need to do Online of Office Data Entry for any of your Data, Data Processing for your Business Records, Data Conversion for your files in any format, SEO/SEM for your Website, Website Design or Development, Logo Designing, Website Layout Designing, Banner Design or Graphics and Animation or Complex Multi-tier Internet System Development or Custom Programming using latest technologies and industry trends or the whole Brand Designing, we have required experience and expert professionals to do it all.
We have a full-cycle development process from requirements definition and specification, architecture design, coding, testing and validation to product maintenance and support. Depending on your specific requirements our experts will take you step by step through each phase of solution development providing you with a sound advice on technology and application options.Having many years of experience in providing outsourcing services-solutions and having completed many projects in different domains we have built a large database of knowledge that enables us to deliver the right solutions that address the needs of clients..
Operations Started of SevenOutsource. Initial website was 7Outsource.com in 2006.
A huge contract in web research & data processing from US Corporation was completed successfully.
Scaled up operations of the Procurement Portal and acquired newer projects.
Strengthened operations of RFP & Solicitation Reseach of US clients served since 2010.
Ashish Adeshara has 12+ years of rich career experience in providing results-driven leadership, entrepreneurship, innovation, and business extension for companies. He is presently the Founder of RFPMart LLC (US). He studied BA (Hons) Business and Management course from the University of Sunderland, United Kingdom. He founded SevenOutsource.com and RFPMart.com in 2009. He loves family, friends, travelling and working on entrepreneurship and technology. His passion is leadership and developing to blossom in the environment they were established to be in. He handgrips all the tasks like communicating with the clients, getting the projects, motivating the team leaders, getting the new ideas and executing them. His aim on every project is to deliver on time, on budget, and exceed the client’s beyond expectations. Company’s all marketing strategies, internal decisions and important tasks are taken by him only. Apart from his role as an entrepreneur, he has good proficiency in PHP development projects and test-driven process. He handgrips all the tasks like communicating with the clients, getting the projects, motivating the team leaders, getting the new ideas and executing them. He has ability to think outside the box because frequently there are superior ways to achieve business goals. In certain instances, the same tested and true methods don’t always work so it is important to think creatively, that makes them and their company differentiate from the crowd and customer’s prospect.
Leena is responsible for reviewing the existing website and software for the company’s portal (RFPMart), and deciding for the updates necessary for the same. She has to also observe competitors’ web portals and work to implement necessary updates to ensure that our portal is more functional and has better user interface than the competitors. She also has to examine the feedbacks sent by the clients about the company’s web portal for its user interface, functionality and errors. Leena has to also prepare SRS documents for software developers to implement web portal features to make it more user-friendly and to provide more functionality to the clients. She has to also ensure correctness of test cases and code implemented by the developers. She has to verify all the security measures on the portal especially in the area of the payment gateway. She has to ensure that credit card information of the clients is secured using 256-bit encryption technology.
Nilofer is Customer Relationship Manager at the RFPMart. She takes care of our customers, and all the queries they have about the Government RFPs and Bids. She attracts possible customers by answering our service regarding questions and also suggesting information about other services to help them. She maintains customer records with details.
Khyati is a Manager and also active on Web Research unit at the RFPMart. Khyati supervise all the tasks related to Government RFP Postings, Procurement, Bids, Solicitations, Contracts, Tenders and Projects. She has an abundance of experience advising senior executives and navigating government agencies. She is a responsible person for all the RFP postings.
While it’s important for every organization to establish the right culture, it is absolutely critical for BPO providers. Well-defined processes are important in our business, but because well-informed judgment also plays a crucial role in client transactions, the right people are of the utmost importance. These practices result in:
Hiring the Best and Brightest: Employees are attracted to us with generous benefits, family-like atmosphere, and stimulating work environment. This, coupled with our strict multi-step screening procedures, allows us to select only the “best of the best”. Our agents are typically college graduates, and less than 10% of applicants receive offers.
Results-Focused Employee Development: We hold employees to high performance standards, and often our internal standards exceed our client Service Level Agreements (SLAs). Low performers receive targeted coaching and training, and if performance doesn’t improve, employees are counseled out. In addition, all employees have access to real-time performance data.
Highly Motivated, Innovative Employees: Our employee stock ownership rate is one of the highest in the offshore BPO industry. This, coupled with our open, non-hierarchical work environment and frequent rewards/recognition for performance, creates highly motivated and innovative employees.
Strong Employee Retention: High turnover is a problem in much of the BPO industry. Our attrition rates are well below industry average in India thanks to our unique company culture. Our lower attrition rates ensure a knowledgeable workforce, deeper domain expertise on the front-line and longer-tenured team leaders.
Our backgrounds in management consulting and a variety of other industries allow us to focus on understanding your needs rather than convincing you to adopt a “one size fits all” approach to BPO. As a client, you can expect flexibility along three dimensions. First, we are flexible and creative with regard to pilots and contracts. We will gladly work with you to develop a risk free pilot on the front end, and our contracts often feature gain sharing/creative pricing, risk sharing (e.g. significant penalties for missing SLAs), and/or the establishment of high volume variance thresholds. Second, our staffing models allow for rapid project ramp ups, the ability to handle overflow, and the design of small, nimble teams. Finally, we are flexible with regard to learning with our customer partners. We share newly developed innovations and enjoy exploring 0proof-of-concept experiments with our clients.
